Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • All your assistance requests will be dealt with in no more than 60 min after the trouble ticket or email has been received. If your issue requires additional assistance from a sysadmin, we will direct the ticket or the email to the person in charge and we will leave a comment to notify you that more time will be needed for arriving at a solution. Furthermore if you make use of our Managed Servers package, any of the server administration tasks included there will be completed whenever you want.

  • Top quality support service

  • A First–Class Help Desk Service

  • Should you require help while working with our Web Control Panel or with any of the apps that we’ve pre–installed on the server for you, do contact the help desk support team at any time via the ticketing system. What’s more, in case you need help administering your dedicated hosting server, you can order our Managed Servers package, that includes OS updates every week, troubleshooting and software installation services, server monitoring and rebooting procedures, backup storage space, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Each dedicated web hosting plan includes our cost–free Web Control Panel, which boasts an extensive knowledgebase and a selection of step–by–step video tutorials. Whenever you need assistance while working with the Web Control Panel, just press the Videos or Help buttons situated in the upper right corner.