Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help Center section incorporated into our Web Control Panel features a selection of help articles and commonly asked questions. Aimed towards solving any common issue that you might come across, they are compiled by our support team of well–trained technicians.

  • Top quality support service

  • Video Tutorials

  • For those who would rather learn how to rectify a frequently encountered problem by watching a how–to video, we’ve added a selection of video tutorials to our Web Control Panel. All the video lessons are brief and easy to grasp. They offer step–by–step demonstrations of different website administration operations.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 customer care service and include a one–hour support ticket response time guarantee. Our skilled support engineers will be at your disposal 24 hours a day and will sort out any issue that you might chance upon within less than sixty minutes after the helpdesk ticket submission. In the majority of cases, a response will be given to you within twenty minutes.