Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide you with a 1–hour response guarantee with all our Linux shared hosting packages, which means that each individual help question you email will undoubtedly be reacted to in only one hour maximum. Our support staff members have been qualified to easily correct any issue and to supply you with prompt information on any issue that you might have.

  • Top quality support service

  • A Top–quality Support Service

  • You could write to us 24x7x365 with any problem you may have regarding OPTIMUMWEB2020’s offerings. We’ve consultants present at all times to provide you with instructions at any time necessary. Feel free to use the ticket system or send us an e–mail whenever you want, or you can pick up the phone or make use of the live chat during business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has built–in a broad know–how base into the Control Panel which enables you to obtain very helpful step–by–step guidelines whenever you want. Each area of the Control Panel features its own contextual guide area displaying a group of how–to articles. We have also prepared movies to present you with a better idea of the way in which to carry out any presented process.