Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Response Warranty

  • Our client help and support Department is working 24x7 to reply to all your assistance questions. Each ticket you send to us is going to be replied to within less than 60 mins. If your case requires the assistance of an administrator, we will send the ticket to the technician in charge and will let you know that the problem is being taken care of.

  • Top quality support service

  • Top–class Tech Help Service

  • We give you 7 days a week tech help and support through a super–fast ticket platform integrated into your Control Panel. You’ll be able to contact us whenever you want about any of the apps that come pre–configured on your virtual server, which include the selected Operating System, the server admin panel and our in–house designed Web Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • A descriptive and frequently updated knowledge base is integrated into our custom–built Web Control Panel. It provides quick tips about how to perform all of the primary web site supervision duties. The Help area includes thorough how–to article tutorials and step by step video guides. You can gain access to the Help area by clicking the Help or Video buttons in the upper right corner of each Control Panel section.