The customer support that you'll receive from your shared hosting supplier is really important, regardless if you have pre-sales questions and you are not a customer yet, or you have a technical trouble with a current account. Timely and clear information about a question or a problem will save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from an actual website hosting provider not from a reseller. When you get a hosting account through a company that does not own its servers and it can't access them directly, it's likely that you'll wait for a couple of days to receive an answer to any query, which means that your web sites may stay offline for quite a while. However, a provider that offers various ways of communication and has a tech support team available at any time can assist you right away and help you limit or completely avoid any downtime and potential losses.
24/7 Customer Support in Shared Hosting
Our Linux shared hosting feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our website hosting solutions well before you make an order or you're a current client and you have a question or some problem, you're able to contact us any time, including holidays and weekends. We have multiple channels to contact us - a couple of phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and general questions; emails as well as support tickets for more technical issues or any matters that need extra time to analyze and resolve. In contrast to various other website hosting service providers, our trouble tickets come with a guaranteed maximum response time of only one hour, therefore no matter what the issue is, it will be resolved on time and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated hosting plans that we provide include 24/7 customer and tech support, so regardless of what issue you have, you're able to get in touch with us and we will give you a hand quickly. Our guaranteed answer time for each email or support ticket that you open through your Hepsia website hosting Control Panel is only one hour; usually the response time hardly ever is more than 20 minutes. We also provide telephone support with a couple of local numbers around the globe plus a live chat, so you're able to get in touch with us and find more info about our solutions even if you do not have an account yet. We're able to help you with nearly any question or a difficulty you may have - payment methods, plan specs, e-mail configuration, hosting account settings, and so on. If you employ our services, you will never have an issue where you need to wait for a couple of days to get an issue resolved like you have to do with many other companies.
24/7 Customer Support in VPS Servers
If you get a VPS server through us, you can use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find a couple of local phone numbers in the U.S.A., the UK and Australia along with a live chat service. When you are an active customer and you require assistance with a technical issue that requires more time to investigate or resolve, you are able to open a support ticket through your billing account or you can send an e-mail and we'll handle the issue and send you a reply within 1 hour. The answer time is warranted 24/7, which includes holidays and weekends, yet for the vast majority of problems it takes no more than half an hour to get support. Our support service covers the VPS as well as all pre-installed software it comes with, so in case you'd like to have help with third-party apps, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we provide feature 24/7 support via numerous means of communication and with a 1-hour maximum answer time warranty. If you want to learn more about the plans or you have various billing or general questions, you can phone one of the local numbers we have globally or you can use our live chat support and speak with a live agent. For solely tech matters that require assistance from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email, as these channels are more appropriate to keep track of a particular issue. The reply time for them rarely is more than 30 minutes, so you can forget about waiting for a whole day so as to receive support. The support service is available for any server-related issues, which includes the pre-installed software. In case you want assistance for third-party applications, you can consider obtaining the Managed Services upgrade that we provide with all plans.