Many individuals who start using their first web hosting account, or change companies, often have inquiries in regard to how certain tasks are performed or stumble upon difficulties when setting up different things such as e-mails, website settings, and so on. For this reason, many companies have compiled documentation with common questions and problems in order to help their clients obtain info quickly and easily. As a result, the tech support staff can concentrate on real issues that some clients may be facing, because the solution for the minor things will be available on the Internet and customers can fix them without having to touch base with the tech support staff. Having elaborate documentation is exceptionally important, particularly for new users with no experience at all, because the web hosting service entails plenty of features and many individuals can become confused about what action to take. A good knowledge base can both help you complete the tasks that you need and become aware of how the hosting service functions in general.
Extensive Online Documentation in Shared Hosting
If you purchase a shared hosting plan from us, you’ll get access to our thorough online help documentation where you will see info about more or less everything connected to our hosting services. The topics vary from how to create an e-mail account on your hand-held device, to how to do different things using an .htaccess config file. The articles are written in an easy-to-grasp fashion and include comprehensive manuals on how to execute a particular operation within your Hepsia Control Panel. You can also find information that’s not directly connected to Hepsia, for instance one that concerns software applications on your desktop PC. The whole collection of articles will be available in the Help section of the Control Panel, but the ones that are related to a particular section can be accessed on the spot. Given the fact that we have included as many topics as possible, you will be able to acquaint yourself with de facto everything connected with your account.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers offer a comprehensive article repository where you can find any info that you might need about our web hosting services or about the Hepsia hosting Control Panel that we’re using. We have compiled it on the basis of the feedback that we have assembled from our clients through the years and, hence, our articles encompass particular problems that you might bump into and offer the easiest way to solve them, for example receiving a 500 Internal Server Error message or being unable to send emails from your desktop computer although you have the correct SMTP settings. The articles are available in every section of the Control Panel and you can check them at any time. They can help you increase your knowledge not only about our services, but also about the web hosting sphere as a whole, as they include how-to instructions and general info such as what cron jobs or file permissions are.