There are different ways to contact the web hosting company whose services you are using, but the one that you will invariably find regardless of which company you select is a ticketing system. This is the least complicated form of correspondence for several reasons. If no help desk staff member is free at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will always be received. Plus, you can copy and paste large bits of information without having to worry about misprints, and in case a specific issue requires more time to be resolved or a number of responses need to be exchanged, all the information will be in the exact same location, so either party can always follow the steps taken by the other one. The negative aspect of using tickets to get in touch with your hosting company is that they’re usually separate from the hosting platform, which goes to say that if you need to supply info or to follow directions, you will have to use at least 2 different admin dashboards and this number may increase in case you desire to manage a couple of domain names. Plus, a lot of web hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting around for a reply.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you won’t ever have to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket while you’re browsing through your files or configuring various settings. The ticketing system is being monitored 24/7/365 by our help desk staff representatives and the response time is maximum sixty minutes, but it rarely takes more than twenty minutes to receive support. Unlike some other providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you need and ask for info with regard to any billing or technical issue. You can also read a selection of articles, which will help you tackle the most commonly experienced obstacles yourself.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with us and you want to touch base with our help desk support team members, you’ll be able to open a ticket directly from your Hepsia hosting Control Panel instead of going through a completely different customer support platform like you’ll have to do with most hosting providers out there. Our integrated trouble ticket system will allow you to send a new ticket with no effort and to go through older tickets using a clever search box. Additionally, you will be able to read the applicable knowledge base articles that our system will present to you based on the category that you select for your new ticket. You can do all of the aforementioned procedures without signing out of your Hepsia Control Panel at any moment, so if you bump into any complication or have an inquiry, you can touch base with our support engineers and solve the issue at hand in less than one hour via a single platform.