If your website hosting provider offers live chat support, you can speak with a representative live and find out helpful information or get a problem resolved in a very timely manner. The key advantage of using chat as an alternative to calling to consult with a live person is that you'll need just a computer with access to the world wide web, therefore you won't pay any rates if you're in another state or country. In addition, it is quicker to copy and paste data for example domain names, usernames or error messages i.e. details that are sometimes difficult to provide to the other party over the phone. The real-time chat is also a considerably quicker approach to contact your website hosting supplier's support team in comparison to using a ticketing system. Last, but not least, in case some situation needs a little more time to be dealt with, you can do something else entirely while you wait for support on the live chat, so you won't waste time - something that's not possible when you are on the phone.