If you’ve ever got any enquiries relating to the hosting service in general or if you experience a problem with your sites, you’ll have to contact the web hosting provider’s tech support team. It may not matter how swiftly they’ll reply if you have a generic enquiry, but an issue such as a misapplied web app update, for instance, may result in your website becoming broken or inaccessible on the World Wide Web. And the longer you have to wait for the support team to help you, the longer the website will be out of order. In case you offer services or goods online, any downtime will influence your website in an undesirable way and you may lose current or prospective visitors. Many web hosting providers, mainly resellers, reply to e-mails and support tickets within 24 hours, but in the digital age this is way too long, as visitors will scarcely ever come back to a website that isn’t working correctly over a long span of time.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can forget about waiting for hours on end, or even all day, to receive an answer to an e-mail or a helpdesk ticket. Irrespective of when you touch base with us, we’ll help you within less than an hour with any technical or pre-sales enquiries that you may have. In reality, our actual response time rarely surpasses twenty-thirty minutes. Since we’re at your service night and day, you will always obtain help in a timely manner and we understand how essential that is in the digital age. Shortly after you contact us, we’ll answer your questions. In case you face any technical obstacle, we will cope with it instead of you, or we will provide you with all the needed information if there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take full advantage of our incredibly fast support services. You’ll receive a response to any support ticket submitted from the web hosting Control Panel or email sent to our technical and client support team in less than 60 minutes. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. It often takes substantially less time to investigate and resolve a problem. We’ll give you more information in case the solution involves something that should be done on your end. If you touch base with us during public holidays or weekends, the response time will be the same and due to the fact that our support team will be at your disposal 24-7, you will receive timely help for any general, technical or billing issue regardless of the hour at which you contact us.