You can find lots of shared hosting providers on the market today, but many of them are resellers who have minimal resources, especially in terms of support. A way to distinguish them is the option to reach the company over the phone. The type of support that you will receive through this particular method of communication may vary based on the supplier - some offer expert phone support, many others offer general and customer support only since some issues are more time-consuming and it would be far easier to be resolved through a ticket, particularly when the issue needs to be escalated. Nonetheless, it is good to know that you can always reach your website hosting provider as there're tons of small problems that can be resolved efficiently and timely through a phone call, not mentioning that you will be able to get more details about the services even before you become a client.
Phone Support in Shared Hosting
As we have live telephone support 14 hours every day, you're able to call us and consult with one of our customer support representatives to learn more about any of the Linux shared hosting that we provide and ensure that our servers meet the system requirements for your sites prior to you buying anything. For your convenience, we have telephone numbers on 3 different continents and you will be able to call the one nearer to you - in the U.S.A., Great Britain or Australia. If you're already an existing customer, you will be able to phone us about general and billing issues, or even about some technical ones. In case the trouble is strictly technical or it requires more time to analyze, you should use our ticketing system, that will enable both you and our tech support team to monitor the details given by either side.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hrs daily as a part of the support services for every single semi-dedicated server package that we supply. Considering the fact that some issues are more complex and time-consuming, you will need to open a ticket in case you come across such a problem, but for all the billing, general or minor technical issues you can always phone us and we'll assist you quickly so as to save you the time you'll need to spend on creating a support ticket. Even if you do not have an account yet, you can find out if you can host your websites on our top-notch cloud platform or you will be able to get any other general info about our semi-dedicated solutions. We have local numbers in the U.S.A., the UK and Australia as well as an international number, therefore you are able to call the one that is closer to where you are.